Claimlane raises €5.6M Series A to build aftersales AI agents

One platform instead of disconnected systems

Dealing with a faulty or damaged product typically involves several parties, from retailers and manufacturers to suppliers and repair partners. When businesses rely on separate systems to assess claims and decide who is responsible, the process becomes slow and complicated.

Claimlane brings these stages into one platform that connects customers, retailers, brands and service partners. They can share information, assess issues against warranty conditions, supplier agreements and case histories, and coordinate next steps such as arranging repairs, starting replacements, processing refunds or issuing credit notes through connected systems. Less manual administration and better access to case data should also help companies spot recurring product issues, improve supplier relationships and recover value from products that might otherwise be lost.

AI agents and US growth

The new funding will support AI agents tailored to each customer's products, policies, supplier agreements and workflows. They are meant to help aftersales teams review relevant information, cut repetitive tasks and manage cases more efficiently, while people stay involved in decisions that require judgement. Claimlane also plans industry-specific capabilities for electronics, furniture and outdoor equipment.

"We see an opportunity to change the economics of aftersales across both customer and business relationships," said Anders Sommer, CEO and co-founder. He said the investment will help bring AI deeper into that work and accelerate growth in the US.

North America has been Claimlane's largest market for new customers so far this year. The company will use part of the investment to expand its US operations and work more closely with brands and retailers there.