Russians Can Now Switch Mobile Carriers via Gosuslugi Portal
Russia's Ministry of Digital Development says subscribers can now change mobile operators and keep their number by applying through the Gosuslugi government portal.
Mobile subscribers in Russia can now switch operators while keeping their phone number directly through the Gosuslugi government services portal, the Ministry of Digital Development has announced. The new option does not replace existing routes: applications can still be submitted on the operator's website or at its office.
How it works
To start the process, a user opens the "SIM cards" section on Gosuslugi, selects the number in question and chooses "Change operator". The applicant then fills in the required details following the on-screen instructions and submits the request.
The application is passed automatically to an "independent operator of the ported numbers database". Once it has been checked, the new carrier is supposed to contact the subscriber to agree on a tariff and sign a contract.
Who is connected
According to the ministry, the service already works with the so-called big four operators: Beeline, MegaFon, MTS and Tele2. It also covers other operators linked to the ported numbers database.
Why it matters
Number portability has long been available, but it required either a visit to an operator's office or a trip through a carrier's website. Adding it to Gosuslugi, the portal most Russians already use for official procedures, places the request in a single familiar interface and lets users start a switch without contacting the new provider first.
The ministry did not provide further details in the announcement, such as processing times or whether additional operators will be added. For now, subscribers who prefer the established methods can keep using them as before.
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