mObywatel to Add New Payment Options and More AI Support

The expansion is not limited to the citizen-facing side. COI is also working on the administrative part of the project, with the goal of making the module more transparent for the officials who handle payments.

AI and lessons from the private sector

Maćkiewicz said work is under way on using artificial intelligence more intensively within the mObywatel ecosystem. The technology already helps citizens handle official matters. The centre's ambition is to turn the app into a central access point for public services.

To get there, COI draws not only on its own resources but also on the experience of private companies, with a particular focus on the financial sector.

Why it matters

For users, the change means that more of the routine contacts with the state could be handled in one place on a phone. For public administration, a clearer payments back end could simplify day-to-day work. No specific launch dates for the new payment types or AI features were given, only the timeframe of the next few quarters for additional obligations.