BigTechPlus Launches HomeQ Mobile Notices via KakaoTalk

What tenants can do

During a jeonse or monthly-rent contract, tenants must formally tell landlords about things such as refusing a renewal, ending the contract or requesting the return of a deposit. HomeQ lets them write and send these notices from a smartphone. Documents reach the landlord's KakaoTalk through Kakao, which is a certified electronic document relay operator. The times of sending, receipt and opening are recorded officially, and a history certificate is issued that can be used in legal disputes.

The company says this removes the uncertainty of proving delivery that comes with registered mail or verbal contact. If a landlord does not open the mobile document, the tenant can switch to postal delivery through Korea Post from inside the HomeQ app.

Automation and background

Users who register their lease receive reminders as the contract end date nears, so they can review renewal and moving plans in advance. Co-tenants can sign and consent through a link, without installing the app. The service runs on the delivery infrastructure of DocQ, BigTechPlus's enterprise e-document notification solution that went commercial in October.

BigTechPlus has raised a 5.7 billion won Series A from investors including Kakao Bank and Korea Credit Bureau. It holds ISO/IEC 27001 certification and is going through the preliminary-license review for a MyData business.

CEO Ham Bae-il said the company built the system so tenants can handle landlord notices simply on mobile and clearly confirm legal delivery. He added that HomeQ will keep improving its data services to help tenants protect their tenancy rights and deposits from signing to deposit return.