Sony Says It Has Taken Steps on PlayStation Account Intrusions
Sony's CFO would only say "measures are in place" over family accounts being added to PlayStation profiles without consent, and gave no figures on affected users.
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giftdetect· the right gift in minutesSony Group has not disclosed how many PlayStation users are affected by a problem in which family accounts are being added to their profiles without permission. Speaking at the earnings briefing on November 5, Chief Financial Officer Lin Tao said only that the company has taken measures.
Tao apologized and said Sony takes the matter "very seriously", but asked people to understand that "steps are being taken". He did not give the number of affected accounts or details of the response.
Strong results, silence on impact
The lack of detail contrasts with the company's financial picture. PlayStation's monthly active users reached about 127 million in September, a record high. Sony raised its consolidated net profit forecast for the fiscal year ending March 2027 from 1.21 trillion yen to 1.33 trillion yen, citing a strong gaming business.
For the six months to September 2026, sales rose 9.4% year on year to 6.2672 trillion yen, and net profit climbed 38.8% to 791.7 billion yen.
A run of breaches across the group
The PlayStation issue follows several incidents elsewhere in the group. Personal data of about 2.58 million records leaked from an internet service run by Sony Network Communications. Customer information, including account numbers, has also been exposed at Sony Bank and Sony Life Insurance.
Sony has announced those incidents, but it has not published any impact on PlayStation users. For players, the practical question is whether their accounts have been altered and what protections Sony will offer. Until the company releases figures or technical details, users have little to go on beyond checking their own family settings.
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