Raksul Suspends Services After Unauthorized Access to Print Data

What may have been exposed

As of the announcement, information that may have leaked includes print data uploaded by users and invoices. Names, company names, addresses, phone numbers and email addresses contained in data for services such as Web Yubin (web mail) may also be affected. The affected period is still under investigation but runs up to November 8, and the number of records is being tallied.

Raksul states that credit card information, login IDs and passwords were not leaked. It has not confirmed any secondary damage so far.

Impact on customers

Services that require data submission were halted from November 8. Some resumed in stages from 7 a.m. on November 9, but Raksul Package and the Raksul Adobe Express integration remain suspended. Data checks and shipping may take longer than usual, and delivery schedules will be communicated order by order.

The company has opened a contact desk for inquiries and is urging customers to be wary of suspicious emails, text messages and phone calls that impersonate Raksul. Users who have submitted print files or invoices through the platform should watch for such messages while the investigation continues.