Poland Enforces DSA: Users Can Now Complain to UKE About Platforms
Polish national rules implementing the Digital Services Act took effect on 6 November. Users can now file complaints about platforms such as Facebook with the UKE president.
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giftdetect· the right gift in minutesPoland's national rules implementing the EU Digital Services Act (DSA) took effect on 6 November, and users can now lodge complaints about online platforms with the president of the Office of Electronic Communications (UKE).
The law activates the mechanisms for supervising and enforcing the obligations set out in the EU regulation. It requires a Digital Services Coordinator, who oversees how the DSA is applied in Poland and cooperates with EU bodies and the coordinators of other member states. In Poland, that role goes to the UKE president, a choice that some observers find surprising.
What you can complain about
Complaints can be filed over a suspected breach of the DSA. They may concern a provider's failure to meet its content moderation obligations, to justify decisions restricting access to content or user accounts, or to offer working appeal mechanisms.
The case matters to anyone who has been banned on Facebook, TikTok or another social network with only a generic note that content "violates the terms of service" and no way to reach a human at support. Under the DSA, platforms must explain such decisions and also answer for cases in which they fail to moderate content.
How to file
The office has prepared an electronic complaint form. A "Digital Services DSA" tab on its website explains the key obligations of platforms, users' rights and the options for filing a complaint. It is worth reading before submitting a case.
The new rules are only the beginning of a broader change in how platforms are held to account. For users, though, they open an official route to challenge opaque moderation decisions, and they put platforms under domestic scrutiny for the first time.
Apps worth a look
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