Fitbit Air won't sync with Google Health on iPhone: Error 16
Fitbit Air owners on iPhone report the band stops syncing after working fine, ending in Error 16. Reports date back to early October and continue into November.
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giftdetect· the right gift in minutesIf your Fitbit Air suddenly stopped syncing with Google Health on your iPhone, you are not alone. A growing number of owners report the same thing: the band works smoothly for a while, then simply stops talking to the app.
The complaints, posted on Reddit and Google's official support forum, started in early October and are still coming in during November. That suggests this is not a handful of unlucky units. People describe trouble pairing, an "Error 16" message, and a band that refuses to reconnect after being unpaired or paired again.
What happens when Fitbit Air shows Error 16?
When users try to sync, the Google Health app gets stuck on the step that says it is connecting the Fitbit Air. Then Error 16 appears. Some users tried reinstalling the app, forgetting the device and pairing it again, and even a factory reset. None of that helped them.
A few people also say the iPhone experience is worse than on Android. Data comes back slowly or arrives incomplete.
Is there a fix for Fitbit Air sync problems?
Not an official one yet. Some users say Google support told them it is a known issue and that the company is working on it, but no update or fix has been released.
One workaround helped some people: reset the band by holding the button inside the charging cradle for 10 seconds. It did not work for everyone.
For now, iPhone owners are waiting for a Google update that makes syncing between Fitbit Air and Google Health stable on iOS.
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