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Security·1 min read

ActiveCloud Hit by Ransomware Attack, Several Services Down

Belarusian cloud provider ActiveCloud says a ransomware attack on 10 November encrypted part of its infrastructure. SmartMail is back; E-Cloud, ECP and SelfMail remain offline.

Server racks in a data center with a warning symbol representing a ransomware attack on a cloud provider.
Image: Хабр
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The cloud provider ActiveCloud was hit by a ransomware attack on 10 November 2026, with the attackers encrypting part of its cloud infrastructure, the company says.

So far only SmartMail has been brought back online. E-Cloud, ECP and SelfMail are still unavailable. According to ActiveCloud, its team worked through the night without breaks, and recovery is proceeding in stages. Engineers are currently working on restoring E-Cloud.

Customer communication

The company's standard communication channels are not working at the moment. ActiveCloud advises customers to contact their personal account manager and to follow its Telegram channel, where each restored service is announced. Service status can also be checked on the official website.

Earlier, ActiveCloud said an internal investigation had confirmed that no customer data was leaked.

Who is ActiveCloud

The company is not widely known outside Belarus, but it is a fairly large player in the country's cloud market. It was founded in 2003 and has offered cloud solutions since 2010. Its portfolio includes virtual server rental (IaaS) and private clouds, business cloud applications (SaaS), hosting, domain registration and SSL certificates, IT infrastructure migration and information security services. It also advertises round-the-clock technical support.

For business customers, the incident is a reminder of how dependent companies can become on a single provider when core services and even support channels go down together. No timeline for full recovery has been published; progress is being reported service by service.

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Tags:activecloudransomwarecloudbelarusoutage

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