BusinessNov 13, 2026, 9:30 AM UTC·2 min read

ANA booking system outage hit domestic sale day, JAL too

ANA's booking system failed on the first day of its domestic flight sale, and JAL had its own booking trouble that morning. Both were fixed by early afternoon.

A passenger looks at a smartphone showing an error message while trying to book a domestic flight at a Japanese airport. — Image: ITmedia NEWS

If you tried to book a domestic flight in Japan on the morning of 13 November, you may have hit an error screen. ANA's booking system had a partial outage, and it came on the first day of the airline's domestic flight sale.

ANA says the problem was fixed by early afternoon on the same day. It has not said what caused it. The sale itself had started at midnight, so the trouble landed just as many people were looking for cheap fares.

What happened with the ANA booking outage?

ANA posted a notice on its website and on its official flight-status account on X at 11:17 a.m. But complaints had started on X about 10:30 a.m. Users wrote that they got errors and could not book, that both the website and the app failed, and that the phone line was not connecting either.

ANA described it as a failure in some functions of the booking system. In some cases, bookings could not be made.

JAL had booking trouble too

Japan Airlines (JAL) reported its own problem that morning. From around 9:16 a.m., customers could not make new domestic bookings, buy tickets or check existing reservations. JAL says service came back at about 11:46 a.m., roughly two and a half hours later.

Some people on X noted that they could not book with JAL either. The sources do not say the two incidents are connected, and neither airline has given a cause.

Background

This is not the first system problem for the two carriers. ITmedia has previously covered an ANA system failure that delayed many flights and a JAL check-in failure that affected 123 flights, with delays of up to 1 hour 45 minutes. Both were later restored.

For travellers, the practical point is simple: both airlines' booking functions are working again, so anyone who gave up in the morning can try again.

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Tags:anajaloutagebooking systemjapan airlinesdomestic flights